ZAMRUD LEGACY SDN BHD is committed to processing and delivering customer orders in a timely and reliable manner. This Shipping Policy explains our general order processing, delivery, and shipping practices.
1. Order Processing
Orders are generally processed after payment has been successfully confirmed.
Processing times may vary depending on product availability, order volume, public holidays, or other operational factors. Orders placed on weekends or public holidays may be processed on the next business day.
2. Shipping Coverage
We currently provide delivery services within Malaysia, subject to courier availability and serviceable delivery areas.
Certain remote or restricted locations may require additional delivery time or may not be covered by our standard shipping services.
3. Shipping Fees
Shipping fees, where applicable, will be displayed during the ordering or checkout process.
Delivery charges may vary depending on factors such as order size, weight, delivery location, courier service, and promotional offers.
4. Estimated Delivery Time
Estimated delivery times may vary depending on the destination and courier service.
Delivery estimates are provided as a general guide and are not guaranteed. Delays may occur due to weather conditions, courier disruptions, public holidays, high order volumes, incorrect delivery information, or circumstances beyond our reasonable control.
5. Delivery Information
Customers are responsible for providing complete and accurate delivery details, including the recipient’s name, contact number, and delivery address.
ZAMRUD LEGACY SDN BHD will not be responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.
Additional delivery charges may apply if an order needs to be re-delivered.
6. Order Tracking
Where tracking information is available, customers may receive a tracking number or delivery update once the order has been dispatched.
Tracking information may take some time to become active after the parcel has been handed over to the courier.
7. Damaged or Missing Parcels
Customers are encouraged to inspect their parcel upon delivery.
If an order arrives damaged, incomplete, or appears to be missing, please contact us as soon as possible with your order details and supporting photos or information where applicable.
We will review the matter and assist based on the circumstances of the delivery.
8. Failed Delivery or Returned Parcels
If a parcel is returned to us because of an incorrect address, unsuccessful delivery attempts, refusal to accept delivery, or failure to collect the parcel, additional shipping fees may apply for re-delivery.
9. Changes to Shipping Details
If you need to change your delivery information, please contact us as soon as possible.
Once an order has been processed or dispatched, we may not be able to change the delivery address.
10. Contact Us
For questions regarding shipping, delivery, or your order, please contact:
ZAMRUD LEGACY SDN BHD
Registration No.: 202501050049 (1651457-A)
G, 31, Jalan Reko Sentral 2,
Reko Sentral,
43000 Kajang, Selangor, Malaysia
Email: zamrudlegacy@outlook.com