ZAMRUD LEGACY SDN BHD understands that customers may occasionally need to cancel an order. This Cancellation Policy explains how cancellation requests are handled.
1. Order Cancellation
Customers may request to cancel an order before it has been processed, packed, or dispatched.
To request a cancellation, please contact us as soon as possible and provide your order details.
Cancellation requests are subject to approval and cannot be guaranteed once order processing has begun.
2. Orders Already Shipped
Once an order has been dispatched or handed over to the courier, it can no longer be cancelled.
If you no longer wish to keep the item after delivery, any return request will be subject to our applicable Return and Refund Policy.
3. Refunds for Approved Cancellations
If a cancellation is approved and payment has already been made, the refund will be processed using the original payment method where possible.
Processing times may vary depending on the payment provider, bank, or payment platform involved.
Any non-refundable transaction, payment gateway, or administrative fees may be deducted where permitted and applicable.
4. Cancellation by ZAMRUD LEGACY SDN BHD
We reserve the right to cancel an order in certain circumstances, including:
Product unavailability or stock issues.
Incorrect product information or pricing.
Payment verification issues.
Suspected fraudulent or unauthorised transactions.
Delivery restrictions or inability to fulfil the order.
Other circumstances that prevent us from completing the order.
If we cancel an order after payment has been received, the amount paid for the cancelled order will generally be refunded.
5. Changes to an Order
Requests to change products, quantities, delivery details, or other order information should be submitted as soon as possible.
Once an order has entered processing or has been dispatched, changes may no longer be possible.
6. Contact Us
For cancellation requests or questions regarding your order, please contact:
ZAMRUD LEGACY SDN BHD
Registration No.: 202501050049 (1651457-A)
G, 31, Jalan Reko Sentral 2,
Reko Sentral,
43000 Kajang, Selangor, Malaysia
Email: zamrudlegacy@outlook.com